Over 20,000 people volunteer for the Citizen’s Advice service nationally and our volunteers are vital to delivering the service we offer locally at Citizen’s Advice Richmond. 

As a result of the current crisis we are seeing a substantial increase in the number of people needing advice and assistance. Our dedicated volunteers are advising even more people than usual, who are experiencing far more extensive issues.  

We need to ensure that we meet this increased demand and are seeking volunteers who share in our commitment to supporting the local community.  

We are keen to recruit volunteers of a range of ages, from different backgrounds with varied life experiences that reflect the diverse community we support. We offer training and support for all roles to meet any level of experience. 

Join us 

We are currently recruiting volunteers for various roles based either at one of our offices in the London Borough of Richmond or working remotely from home. 

Our volunteer roles are varied, challenging, rewarding and our volunteers really enjoy being able to make a valuable contribution and a positive impact on people’s lives. 

If you have spare time and would like to join us at Citizen’s Advice Richmond, please see our current vacancies below for more information. 

Assessor

Volunteer Hours – 1 day per week (or 2 half days)

As the need for Free Advice services continues to soar, we are seeking Volunteer Assessors to help meet this ever growing demand. As the first point of Advice Contact, you will help clients understand the issues they are facing and work with them to find the best way to move forward with their issue. 

Fundraiser

As an independent charity, we are continuously looking at new funding opportunities so we can expand our advice service and deliver great assistance to our community. As a Fundraiser, you will explore different avenues for raising funds, including research and organization of activities.

Volunteer Hours – Flexible, but ideally 1 day per week (or 2 half days)

Money Advice Administrator

With the current Financial Crisis, the demands for free Money Advice has never been more necessary. Our teams of specialists help our community to maximise their income, reduce their expenditure, operate within a sustainable budget and find appropriate solutions for any Debts. The role will help our teams in gathering the required information and documents from clients to give the best advice.

Volunteer Hours – 5 hour per week – flexible

Customer Service Admin + Reception

As we begin to re-open our Face to Face services, we need volunteers who are able to help us with our reception functions.
The Customer Service Administrator (CSA) is often the first person that a client will encounter when accessing the Citizens Advice, the CSA will register clients, take brief details and assign them to the best place to get help, as well as general administrative assistance. 

Volunteer Hours – 3 hours + per week  (10am – 1pm)

Research & Campaigns

Join us to have the chance to make a real difference in our community, improve people’s lives and contribute to the development of national and local policies and services.

We use clients’ experiences and stories, anonymously or with their explicit consent, to identify areas that call for changes in policy or delivery of services. We also carry out broadly-based research to investigate emerging problems.

Volunteer Hours = 1-2 days per week.

Trustee

We are an active Board committed to helping shape the future of Citizens Advice Richmond.
Our Board is seeking new members who have the potential to help define the direction of the organisation and support our staff and volunteers in the way it is run. This is a fantastic opportunity to contribute your ideas, skills and experience at a time when our services have never been more needed. 

Volunteer Hours = 8+ Hours per month

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