Visit Us
We have five offices across the Borough that, between them, offer a drop-in service every day of the working week. We also offer advice at three outreach locations (see the Others tab).
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Although we endeavour to maintain these opening hours, our services occasionally become very busy and we have to close an office early. If you find any service closed, please try ringing or emailing us instead.
Please Click to download Our offices Opening Hours
1st floor, 94-102 High Street, Hampton Hill, TW12 1NY (note the new address)
Hours
Monday – 10am-2pm Drop- in service (no appointment needed)
Tuesday – Pre-booked appointments
Tuesday evening – 5pm-7pm Drop-in service (Full-time workers, students & carers only)
Wednesday – 10am-2pm Drop-in service
Thursday – Pre-booked appointments
Friday – 10am-2pm Drop-in service
White House Community Centre, 45 The Avenue, Hampton, TW12 3RN
Please note that Hampton will be closed on Tuesday April 16th
Opening Hours
Monday – 10am-12.30pm*
Tuesday – 10am-12.30pm*
Wednesday – Closed
Thursday – Closed
Friday – Closed
Ham Library, Ham Street, Richmond, TW10 7HR
Opening Hours
Monday – Closed
Tuesday – 1pm-3pm
Wednesday – Closed
Thursday – Closed
Friday – Closed
Monday – 10am-12pm*
Tuesday – 10am-12pm*
Wednesday – Closed
Thursday – Closed
Friday – Closed
* Best time to arrive is 9.45am
If there are too many people here at 09:45, we make sure we see you if your case is urgent. (Urgent cases are things like homelessness, threats or abuse, or important deadlines). We also try to see you if you have taken time off work and can’t return another day.
If you get here before 09:50 and can’t be seen, you will be given priority on the next day we are open (maximum two people), or we can talk to you about other options.
Anyone who gets here after 09:50, will be seen in order of arrival if we have enough spaces, or we can talk to you about other options.
Sheen Lane Centre, Sheen Lane, SW14 8LP
Opening Hours
Monday – Pre-booked appointments only
Tuesday – 10am–2pm Drop-in service (no appointment needed)
Wednesday – Pre-booked appointments only
Thursday – 10am–2pm Drop-in service
Friday – Closed
Location
The Vineyard Community Centre
The Vineyard
Richmond
TW10 6AQ
Operating Day
Monday – 1.30pm–4.00pm.
Thursday– 1.30pm–4.00pm.
Contact Method
Drop-in
(Self-Referral)
Heathfield Children’s Centre
Powder Mill Lane
Whitton
TW2 6EX
Tuesday – 10am-12.30pm
Centre users and pupils’ families only. Call 020 8734 3405 to check eligibility
Chatsworth House
59-63 London Road
Twickenham
TW1 3SZ
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Citizens Advice Richmond is the operating name of Richmond Citizens Advice Bureaux Service
Charity registration number: 1085878; a company limited by guarantee, registered in England and Wales, registered number: 04140012
Registered office: 94-102 High Street Hampton Hill TW12 1NY
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