Research and Campaigns

What we do

As well as giving advice we collect evidence of practices and policies that cause the issues that people need advice about. Our extensive knowledge of clients’ problems and circumstances enables us to campaign for change to get a fairer deal for everyone.

We record evidence and keep statistics anonymously so that individual clients are not identified. We use this evidence, together with other research and statistics, to produce reports and to campaign locally and nationally for improvements in services and changes in the law by:

• highlighting issues to local councilors, MPs and other policymakers
• talking to our local council about their services and attending forums and meetings
• discussing problems with organisations and companies to persuade them to improve their services
• sharing evidence and ideas with other organisations
• submitting evidence and recommendations to Citizens Advice centrally, to contribute to national campaigns

Click here for Current Campaigns

Click here for Recent Campaigns