Research and Campaigns
As well as giving advice, at Citizens Advice Richmond we collect evidence of practices and policies that are causing difficulties for our clients. Our knowledge of clients’ problems and circumstances enable us to campaign for change to get a fairer deal for everyone.
We collect evidence and statistics anonymously so that individual clients are not identified. We use this information to produce reports and to campaign locally and nationally for improvements in services and changes in the law by:
- Highlighting issues to MPs, councillors, and other policy makers
- Talking to our local Council about their services and attending forums and meetings
- Discussing problems with organisations and companies to persuade them to improve their services
- Submitting evidence and recommendations to Citizens Advice centrally, to contribute to national campaigns and sharing evidence and ideas with other Citizens Advice