Citizens Advice is committed to safeguarding your privacy while providing a high-quality service. Citizens Advice will treat your personal information as confidential to the Citizens Advice service and your details will not be given or sold to anyone.

Read or download our current privacy notice  (last updated March 2025).

We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.

Cookies

We use cookies on this website to:

• track aspects of user visits, including the length of a user’s visit, their browser, geographic location and the use of the search facility on this website
• remember users selected contrast and/or text resizing style preferences for this website
• record a user’s video preferences for our YouTube videos viewed on this website.

Please visit our cookie policy page for full details.

 

Your personal information

When you provide Citizens Advice with personal information, for example, when using the email alert or volunteer request forms, we take steps to ensure that your information is treated securely.

Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.

Note: This privacy notice only covers this website http://www.citizensadvicerichmond.org/ and all pages within it; other websites linked from this website are not covered by this notice. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.