Citizens Advice is committed to safeguarding your privacy, while providing a high quality of service. Citizens Advice will treat your personal information as confidential to the Citizens Advice service and your details will not be given or sold to anyone.
We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.
- track aspects of user visits, including the length of a user’s visit, their browser, geographic location and the use of the search facility on this website
- remember users selected contrast and/or text resizing style preferences for this website
- record a user’s video preferences for our YouTube videos viewed on this website.
Cookie name, purpose and expiry details
|__utma||Used to determine unique visitors to this site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.†||2 years from set/update|
|__utmb||Used to establish and continue a user session with this site.†||30 minutes from set/update|
|__utmc||Used to determine whether or not to establish a new session for the user.†||At end of session|
|__utmz||Stores the type of referral used by a visitor to reach this site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within this site. The cookie is updated with each page view to this site.†||6 months from set/update|
|citaContrast||Stores user’s colour scheme preference.||1 year|
|citaStyleJS||Stores user’s text size preference.||1 year|
|eprivacy||Stops the banner message about cookies showing on every page. It is only shown on the first three pages visited, or until it is closed.||1 year|
|NID||Google cookie typically written to the browser upon the loading of Google Plus One social media buttons.||At end of session|
|PREF||Google cookie typically written to the browser upon the loading of Google Plus One social media buttons.||At end of session|
|testSessionCookie||Stores user’s login session||1 year|
*cookie – a bit of information kept on a user’s computer.
† For more information: http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html
For more on how cookies work and can be managed: www.allaboutcookies.org
Your personal information
When you provide Citizens Advice with personal information, for example, when using the email alert or volunteer request forms, we take steps to ensure that your information is treated securely.
Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.