Privacy Policy & Cookies

Citizens Advice is committed to safeguarding your privacy, while providing a high quality of service. Citizens Advice will treat your personal information as confidential to the Citizens Advice service and your details will not be given or sold to anyone.

Read or download our current privacy policy (updated May 2019).

We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.

Cookies

We use cookies* on this website to:

• track aspects of user visits, including the length of a user’s visit, their browser, geographic location and the use of the search facility on this website
• remember users selected contrast and/or text resizing style preferences for this website
• record a user’s video preferences for our YouTube videos viewed on this website.

Cookie name, purpose and expiry details

Cookie Name	Purpose	Expires
__utma	Used to determine unique visitors to this site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.†	2 years from set/update
__utmb	Used to establish and continue a user session with this site.†	30 minutes from set/update
__utmc	Used to determine whether or not to establish a new session for the user.†	At end of session
__utmz	Stores the type of referral used by a visitor to reach this site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within this site. The cookie is updated with each page view to this site.†	6 months from set/update
citaContrast	Stores user’s colour scheme preference.	1 year
citaStyleJS	Stores user’s text size preference.	1 year
eprivacy	Stops the banner message about cookies showing on every page. It is only shown on the first three pages visited, or until it is closed.	1 year
NID	Google cookie typically written to the browser upon the loading of Google Plus One social media buttons.	At end of session
PREF	Google cookie typically written to the browser upon the loading of Google Plus One social media buttons.	At end of session
testSessionCookie	Stores user’s login session	1 year

*cookie – a bit of information kept on a user’s computer.

† For more information: http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html

For more on how cookies work and can be managed: www.allaboutcookies.org

Your personal information

When you provide Citizens Advice with personal information, for example, when using the email alert or volunteer request forms, we take steps to ensure that your information is treated securely.

Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.

Note: This privacy policy only covers this website http://www.citizensadvicerichmond.org/ and all pages within it; other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.