Feedback Form

Your Feedback Matters to Citizens Advice Richmond 

We understand that navigating challenges can be difficult, and we’re committed to providing the best possible support. Your feedback directly helps us improve and ensures we’re meeting the needs of our community.

Please use the form below to share your thoughts and suggestions.

What kind of feedback are we looking for?

  • Your experience with our advisors and/or resources.
  • Suggestions for improving our services.
  • How can we better address your needs.

Please note:

  • This form is for general feedback.
  • If you wish to make a formal complaint, please visit our dedicated complaints page.

Feedback Form

Citizens Advice Richmond- Client Experience Survey
How did you initially make contact with us about your advice issue?
How easy was it for you to access our service?
How many interactions (calls / emails / meetings) did you have before getting the help you needed
Would you use our service again?
Would you recommend us to someone else?

About the impact of our service.

As a charity it's very important for us to understand how the advice we give improves our clients' lives. Please let us know whether you agree or disagree with the following statements.
I feel less worried or stressed about my issue
I am more aware of my options and rights
I now feel more confident to manage this issue on my own, or know where to find more support if I need it

About You (Optional)

It helps us to understand a bit more about the people who have responded but you can skip this if you prefer
What is your age group?
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