Welcome to Citizens Advice Richmond.  We are a local charity offering advice on a wide range of issues to anyone who lives or works in the borough of Richmond. The advice we give is free of charge, confidential and impartial.

While we advise on any matter of concern to a client, the most common topics we advise on include:

  • Welfare benefits
  • Cost of living support
  • Grant eligibility
  • Debt and money
  • Housing
  • Employment
Consumer issues : please contact our Consumer Helpline 0808 223 1133 if you need assistance with a consumer issue, such as any of the following:
  • Holiday and Transport
  • Buying or repairing a car
  • Scams
  • Something has gone wrong with a purchase
  • Insurance
  • Water
  • Phone, internet or TV
  • Home improvements
Please note that we do not offer specialist Employment, Immigration or Housing advice,  therefore, depending on your case, we may need to signpost you to other services.
Specialist advice can include:
  • Housing Reviews (including banding and intentional homelessness)
  • Preparation and Representation for Tribunals
  • Immigration Appeals (including overstaying)

Our offices

We have offices in Hampton Hill, Sheen and Barnes. Outreach services are also available at Hampton, Ham library and Whitton library. Clients can receive advice by visiting one of our sites, by telephone or online.

Citizens Advice Richmond is the operating name of Richmond Citizens Advice Bureaux Service 

Charity registration number: 1085878; a company limited by guarantee, registered in England and Wales, registered number: 04140012  

Registered office: 94-102 High Street Hampton Hill TW12 1NY 

Authorised and regulated by the Financial Conduct Authority: FRN 617709 

We are registered with the Information Commissioner’s Office under  Ref Z5555024 and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored. 

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