If you need advice:
The easiest way to register your query with us is by using our ‘online enquiry form‘ below.
- first check the links below which may give you the information you need
- Claiming Universal Credit – if you need help to claim see below for details of our dedicated helpline number to phone
- use our online benefit calculator to see what help you might get – keep your reference handy
- please contact us by filling out the form here – you’ll need to enter a valid Richmond borough postcode and answer some questions about your problem
THIS IS THE EASIEST WAY TO REGISTER YOUR QUERY WITH US. fill in the form if you can because this helps us to prioritise more urgent queries at this very busy time
- Freephone 080 82 78 78 73
- lines are open 10 am to 4 pm, Monday to Friday
- calls are free. We are very busy helping people, so you may have to try several times.
Unfortunately we do not have a call queue/message system.
You can register your query through or ONLINE ENQUIRY form, and one of our advice team will get back to you.
- Our Drop in service is running a limited service at some of our office –
- THIS IS STRICTLY FOR CLIENTS WHO ARE UNABLE TO USE/ HAVE NO ACCESS TO TELEPHONE OR EMAIL.
Get information online
- The Citizens Advice webpage Coronavirus – what it means for you is updated daily and provides information and links on the problems people are facing at the moment
- Citizens Advice provides online information on a wide range of issues from benefits through to managing your money
- The Richmond Council Coronavirus page has information about getting help, local services, volunteering and support available locally
- Richmond Community Hub gives helpline and email details for those who need support to access care, medical services or food
- Government guidance on Coronavirus – gives guidance on health, employment financial support, business support, travel and schooling.
- ACAS Coronavirus page gives information and guidance to employers and employees covering isolation, sick pay and layoffs. Their website also includes full employment query advice.
Check what benefits you can get
Our free online benefits calculator will tell you what welfare benefits you could get. Just answer all the questions (it should take about 10 minutes) and the calculator does the rest.
- the details you provide are anonymous and confidential
- before you start, make sure you have information about your savings, income, pensions and existing benefits (for you and your partner)
- make a note of your reference number – if you need to contact us our advisers can then access your calculation
Get help to claim Universal Credit
Many more people are having to claim Universal Credit. Citizens Advice operates a national programme to help you apply for this benefit – click here for details
The service is available:
- by phone on 0800 144 8 444 – lines are open 8 am to 6 pm every week day
- by webchat– available 8 am to 6 pm Monday – Friday
Citizens Advice Richmond is an independent local charity providing information and advice to anyone who lives, works or studies in Richmond borough. Our service is free, confidential and impartial. We aim to empower people to resolve their problems and change their lives for the better. We are a member of the national Citizens Advice service, a network of over 270 local advice centres in England and Wales.
As well as giving advice we aim to prevent the problems that affect people’s lives:
- Campaigning for change – we collect evidence of the impact on our clients of practices and policies that cause their problems and we campaign to get a fairer deal for everyone
- Money education – we offer courses, workshops and one-to-one help to empower people to avoid debt and increase confidence about personal finances
Partner organisations which have gained authorisation to refer clients to us should use the 3rd Party Referral Form which can be found here.
Find out how we’ve been helping local people during the COVID-19 lockdown in the video below. View or download our Coronavirus/COVID-19 Impact Poster: CAR Covid 19 response poster
Citizens Advice Richmond is not part of the national or local government and so we need to raise funds to maintain and expand our services.
Please consider supporting our advice and prevention work – the more money we can raise, the more people we can help.