Visit Us

Demand for our service is high, therefore, we may not be able to see you if your visit is to discuss an ongoing case. Please use our online enquiry form and an adviser will contact you.

If you would like to speak with us in person about a new issue or have an urgent enquiry, we operate from the offices shown below. Click on the map – or scroll further down this page – to see full details of each location.

Before visiting us, please consider using our Online Advice.

Please note, we only provide services to those who live, work or study in the borough of Richmond-upon-Thames.

Locations Map

Click on any location to show its address, opening hours & accessibility info

Civic Centre

Main offices

Hampton Hill

OPENING TIMES

Mon	closed
Tues	closed
Weds	10am – 12pm
Thur	closed
Fri	closed

ADDRESS

94-102 High St,
Hampton Hill,
TW12 1NY

Step-free access
Accessible toilet
On Street Parking and in Taylor Close Car Park

Sheen

OPENING TIMES

Mon	closed
Tues	10am – 12pm
Weds	closed
Thur	10am – 12pm
Fri	closed

ADDRESS

Sheen Lane Centre,
Sheen Lane,
East Sheen,
SW14 8LP

Step-free access
Accessible toilet
car park adjacent

Barnes

OPENING TIMES

Mon	9:45am*
Tues	closed
Weds	9:45am*
Thur	closed
Fri	closed

ADDRESS

Castelnau Community Centre,
7 Stillingfleet Road
SW13 9AQ

* Please arrive no later than 9.45. – You don’t need to arrive much earlier, as it’s not first come first served

Only for SW13 residents
Step-free access
Accessible toilet
Parking: Parking restrictions are active from 10 AM to 12 PM. Limited one-hour spaces are available directly in front.

Other locations

These outreach locations may offer specialist advice, or a more limited service:

Hampton

OPENING TIMES

Mon	closed
Tues	closed
Weds	closed
Thur	closed
Fri	closed

ADDRESS

White House Community Centre,
45 The Avenue, Hampton
TW12 3RN

Currently only open By Appointment. Please send your request using our Online Enquiry Form and ask to visit this location.

Step-free access
Accessible toilet and parking access by request

If you’re coming by bus, you can either take the R70 to Hampton The Avenue OR take the 111 towards Heathrow and get off at Nurserylands Shopping Centre. This will drop you at the door.

Whitton Library

OPENING TIMES

Mon	closed
Tues	closed
Weds	11am – 2pm
Thur	closed
Fri	closed

ADDRESS

141 Nelson Road,
Whitton
TW2 7BB

For residents who need support around the Cost of Living crisis

Ham Library

OPENING TIMES

Mon	closed
Tues	closed
Weds	closed
Thur	closed
Fri	10:00 – 1:00pm

ADDRESS

Ham St,
TW10 7HR

For residents who need support around the Cost of Living crisis

Richmond – Vineyard

Notice: Please note that the outreach session at the Vineyard for Thursday, June 26, 2025, will be closed.

OPENING TIMES

Mon	closed
Tues	closed
Weds	closed
Thur	1pm – 3pm
Fri	closed

ADDRESS

The Vineyard
Richmond
TW10 6AQ

For residents in need of food vouchers

Richmond Library Annexe(temporarily closed)

OPENING TIMES

Mon	closed
Tues	closed
Weds	closed
Thur	closed
Fri	closed

ADDRESS

Quadrant Road
Richmond
TW9 1DH

For Richmond Borough residents being supported by All in One Hub

One Stop Shop Richmond

OPENING TIMES

Mon	closed
Tues	closed
Weds	closed
Thur	closed
Fri	10am – 12pm

ADDRESS

94-102 High Street
Hampton Hill
TW12 1NY

For support with domestic abuse.

Please see Hestia’s website for full details

Whitton Community Centre

OPENING TIMES

Mon	closed
Tues	closed
Weds	closed
Thur	closed
Fri	10:00am – 1:00pm

ADDRESS

Percy Road
Whitton
TW2 6JL

ETNA Centre

OPENING TIMES

Mon	closed
Tues	closed
Weds	12pm – 2pm
Thur	closed
Fri	closed

ADDRESS

13 Rosslyn Rd, East Twickenham, Twickenham TW1 2AR

For residents who need support around the Cost of Living crisis

Civic Centre

OPENING TIMES

Mon	closed
Tues	closed
Weds	closed
Thur	closed
Fri	closed

ADDRESS

Civic Centre, 44 York Street, Twickenham, TW1 3BZ

Currently only open By Appointment. Please send your request using our Online Enquiry Form and ask to visit this location.

Step-free access
Accessible toilet