Phone Us

Due to high demand for our telephone service, you may have to try several times before getting through (there’s no queuing system and it’s not possible to leave a message).  Please note, we only provide services to those who live, work or study in the borough of Richmond-upon-Thames.

If you’re unable to get through, please consider using our Online Advice

Our telephone helpline Freephone number is 0808 278 7873. Calls are free from both mobiles and landlines.

 Monday 10am – 1pm
 Tuesday 10am – 1pm
 Wednesday 10am – 1pm
 Thursday 10am – 1pm
 Friday 10am – 1pm


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