Current Vacancies

Training Lead

Salary: £16,000 per annum + pension contribution (this is the pro-rata salary for two days per week, based on a full-time equivalent of £40,000 per annum).

Location: London Borough of Richmond Upon Thames

Hours: 14 hours per week  

        Contract: Permanent subject to funding 

        Start Date: Immediate Start  

Deadline:  Rolling – as soon as the position is filled 

Join Citizens Advice Richmond as an Training Lead  

Citizens Advice Richmond is seeking a dedicated and experienced Training Lead to join our dynamic team. This vital role focuses on ensuring all our staff and volunteers possess the necessary skills and knowledge to deliver high-quality advice and support to the Richmond community.  

As Training Lead, you will be at the forefront of shaping and delivering our comprehensive training programs. Your responsibilities will include onboarding new volunteers through the Advice Learning Pathway (ALP), coordinating and delivering training across the organization, and fostering a culture of continuous professional development. This position requires a proactive and collaborative individual who can assess training needs, develop and deliver engaging training sessions, and ensure all learning aligns with Citizens Advice quality standards. Key duties involve working with the Volunteer Coordinator on recruitment and training, creating and maintaining an annual training plan, and supporting all team members in their learning journeys.

For more information and how to apply please see the job pack.

Financial Resilience Navigator

Salary: £32,682 – £33,662.46 depending on experience + pension contribution

Location: London Borough of Richmond Upon Thames

Hours: 35 hours per week  

        Contract: Permanent subject to funding 

        Start Date: Immediate Start  

Deadline:  Rolling – as soon as the position is filled 

Join Citizens Advice Richmond as an Financial Resilience Navigator 

Citizens Advice Richmond is launching an exciting new project and seeks a passionate Financial Resilience Navigator to join our team. This rewarding role involves providing holistic support to vulnerable households across the Richmond Borough, helping them achieve greater financial sustainability.  

You will serve as a single point of contact, assisting clients with welfare benefits, income maximization, debt management, housing, and related issues. This role emphasizes connection, compassion, and coordination, requiring collaboration with various organizations and council services to ensure comprehensive client support. Key responsibilities include client advocacy, community outreach, case management, and stakeholder collaboration.

For more information and how to apply please see the job pack.

Advice Session Supervisor 

Location: London Borough of Richmond Upon Thames

Hours: 28 hours per week

Salary: £33,662.46 per annum pro rata + pension contribution 

        Start Date: Immediate Start  

Deadline:  Rolling – as soon as the position is filled 

Join Citizens Advice Richmond as an Advice Session Supervisor

Citizens Advice Richmond is seeking an experienced Advice Session Supervisor for an initial three-month fixed-term contract. This rewarding role involves supporting our dedicated team of paid and volunteer advisers as they provide crucial generalist advice on welfare benefits, debt, housing, employment, and more.

You will be responsible for managing and supervising advice sessions, whether via drop-in, appointments, email, or telephone. A key part of your role will be ensuring our high advice quality standards are maintained and enhanced through regular supervision and case checking.

This position is for 28 hours per week (pro rata), based in the London Borough of Richmond Upon Thames, with hybrid or remote working considered. Job shares or fewer hours may also be an option. Previous experience as an Advice Session Supervisor is essential, and we are keen for the successful candidate to start immediately. If you have the required experience and are passionate about supporting quality advice delivery, we encourage you to apply.

For more information and how to apply please see the job pack.