Welcome to Citizens Advice Richmond.  We are a local charity offering advice on a wide range of issues to anyone who live, work or study in the borough of Richmond. The advice we give is free of charge, confidential and impartial.

Planned service closure in November: Wednesday 13^th, Wednesday 20^th and Wednesday 27^th November.

Please note due to staff training all our advice service – face to face, telephone and online enquiry form will be closed on the above dates.

While we advise on any matter of concern to a client, the most common topics we advise on include:

• Welfare benefits
• Cost of living support
• Grant eligibility
• Debt and money
• Housing
• Employment

• Holiday and Transport
• Buying or repairing a car
• Scams
• Something has gone wrong with a purchase
• Insurance
• Water
• Phone, internet or TV
• Home improvements

• Housing Reviews (including banding and intentional homelessness)
• Preparation and Representation for Tribunals
• Immigration Appeals (including overstaying)

Our offices

We have offices in Hampton Hill, Sheen and Barnes. Outreach services are also available at Hampton, Ham library and Whitton library. Clients can receive advice by visiting one of our sites. Please see Visit Us for information about this service. Clients can also receive advice by telephone or online.