Enquiry Form

Filling in this form lets us understand your situation before we get in touch, so we can give you useful advice straight away.

The questions change depending on what you need help with, so you’ll only be asked what’s relevant to you. If you have any letters, notices, bills or payslips relating to your problem, you’ll be able to upload them as you go, a photo taken on your phone is fine.

We’ll be in touch within five working days, using whichever way of contacting you suits you best.

Everything you tell us is confidential. We only use your information to help with your enquiry, and we won’t share it with anyone else unless you give us permission.

This form takes about ten minutes. We’ll reply within five working days.

Online Enquiry Form 2026
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URGENT MATTERS

If you’re at immediate risk - eviction in the next 7 days, no food or heat tonight, fleeing harm, a court hearing this week - please call our Adviceline on 0808 278 7873 rather than use this form. We aim to respond to online enquiries within 5 working days.

CONSUMER ISSUES

If your problem is about something you bought, a service you paid for, or a trader or business, please contact the national Citizens Advice Consumer Helpline on 0808 223 1133 (Welsh-language: 0808 223 1144). We don’t deal with consumer cases at this office.

POSTCODE CHECK

We can only help people who live, work or study in the London Borough of Richmond upon Thames.

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