Due to high demand for our telephone service, you may have to try several times before getting through (there’s no queuing system and it’s not possible to leave a message).  Please note, we only provide services to those who live, work or study in the borough of Richmond-upon-Thames.

If you’re unable to get through, please consider using our Online Advice

Consumer issues : please contact our Consumer Helpline 0808 223 1133 if you need assistance with a consumer issue, such as any of the following:

• Holiday and Transport
• Buying or repairing a car
• Scams
• Something has gone wrong with a purchase
• Insurance
• Water
• Phone, internet or TV
• Home improvements

Our telephone helpline Freephone number is 0808 278 7873. Calls to this AdviceLine are free from both mobiles and landlines.

Monday	10am – 1pm
Tuesday	10am – 1pm
Wednesday	10am – 1pm
Thursday	10am – 1pm
Friday	10am – 1pm