Financial Resilience Navigator

About the Financial Resilience Navigator Project

The Financial Resilience Navigator is a targeted support service for residents of the London Borough of Richmond upon Thames who are facing significant barriers to accessing mainstream advice services. This project aims to help individuals with complex and multiple needs—including financial hardship, housing insecurity, and mental health challenges—who require a more tailored, hands-on approach to navigate support systems and improve their financial stability.

We welcome referrals from both internal colleagues and external partners working with individuals who meet our eligibility criteria. If you are working with someone who could benefit from this specialised support, please complete the referral form below.

Referral Form

Resides in the London Borough of Richmond Upon Thames
Is unable to engage effectively with mainstream Citizens Advice services or follow self-help guidance
Has multiple and complex needs (e.g., financial hardship + housing insecurity, mental health, etc.)

Priority Considerations Section (Optional, but Important for Agencies)

Priority will be given to individuals who meet the following conditions. Please indicate if applicable:

You have answered 'No' to at least one of the above eligibility questions, so unfortunately we cannot proceed with your application via this channel.

Please contact us instead via our Online Enquiry Form 

 

 

 

 

 

 

Please note: if you click 'Next' your enquiry will not be submitted, even though you may see a 'successfully submitted' message.

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