Register your Query using our online form

When you register your query online, you can explain your situation fully to ensure we direct your query to the right place. 
Your query will be prioritised depending on deadlines or risk to health/income/home. This means our response times may vary depending on your query, BUT we aim to get back to you within 5 working days. 

PLEASE NOTE, WE CAN ONLY GIVE ADVICE TO THOSE WHO LIVE,WORK, STUDY OR CARE WITHIN THE RICHMOND BOROUGH.

Please select the main/presenting issue you would like to discuss – and complete the form with as Much information as possible – this will help us identify the best way we can support you.
If you would prefer to receive your response by phone, or need to speak in person – please explain this on the form before submitting.