Feedback and Evaluation

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Money & Pensions Service and Recognising Excellence

We receive funding from the Money and Pension Service, via our partnership with Deb Free London. As part of our regulated money advice, we are audited and provide information to our funder and their partner, recognising excellence, to ensure our quality of advice. Occasionally the Money and Pension Service need to contact clients to get feedback and ensure you have received the quality of service expected. They have what is called ‘legitimate interest’ to access this data and therefore do not
require consent in the usual manner; this includes your personal data and the following Special Category Data you have consented to us holding, they do though allow you to opt‐out of being contacted, and in such instances your personal information will not be shared with them..

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Trustpilot – Online review

Debt Free London uses Trustpilot, an online review website, to gather feedback to help improve the service. You will only receive an email or text inviting you to fill out an online review.

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Signature Certificate
Document name: DEBT FOA - F&E (UNUSED?)
lock iconUnique Document ID: 71f818a4122230cd8e6faf3d03fe2d15c7f14780
Timestamp Audit
18th July 2021 12:17 am BSTDEBT FOA - F&E (UNUSED?) Uploaded by Bradley Johnson - IP
18th July 2021 12:21 am BSTMoney Advice - added by Bradley Johnson - as a CC'd Recipient Ip:
18th July 2021 12:30 am BSTMoney Advice - added by Bradley Johnson - as a CC'd Recipient Ip:
12th February 2024 12:29 pm BSTConfirmation of DFL review consent sent - added by Bradley Johnson - as a CC'd Recipient Ip: