We are pleased to offer you an exciting opportunity to become a junior Debt Adviser with Citizens Advice Richmond. This will have some in office hours, but can partially/mostly be operated remotely if necessary.
This is a quick start role, with an offer to start being no later than 9th May 2022.
Further information is below, and our full job pack / Application form can be downloaded HERE
We are a friendly and diverse office. We support clients across our community, and surrounding boroughs with Debt Advice, including those with complex advice needs and aim to reach the most vulnerable and excluded in our community.
You will work with our Money Advice team, to provide over-indebted Londoners with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances.
Working with our award wining Financial Capability team – guiding clients to a long term, sustainable budget and debt solution.
Job Title: Junior Debt Advisor
Responsible to: Client Services Manager
Immediate reports: None
Main Purpose of Job
- To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
This includes:
- Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities
- Researching and exploring options and implications so that those accessing our service can make informed decisions
- Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing
- Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels
- Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder
- To maintain detailed case records
This includes:
- Ensuring that all work meets all auditing and quality standards and the requirements of the funder
- Ensuring all case records are written up in a timely manor
- Keep up to date with legislation, policies and procedures and undertake appropriate training
This includes:
- Ensuring you complete a minimum of 16 hours/equivalent of technical debt advice CPD accredited training or qualifying activity and maintaining an up-to-date record of all training sessions
- Contribute to team
- Work to an agreed work-plan, meeting targets and milestones
- Prioritise and manage your own workload
- Be an active member of the team, identifying opportunities for your own development
- Compliance with Citizens Advice Richmond’s policies and procedures, including health and safety
- Demonstrate financial efficiency and value for money throughout work
- Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice
- Other
- Travel across Richmond as required, and occasionally the UK
- Undertake additional tasks as defined by reporting Manager
Person specification:
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Attributes and Behaviors |
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Awareness of, and ability to, understand and empathise with clients from a diverse range of backgrounds and disadvantaged groups living in the community |
Essential |
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Ability to remaining non-judgmental |
Essential |
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Ability to provide outstanding customer service |
Essential |
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Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings |
Essential |
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Ability to work as part of a team and be open to receiving feedback and learning from others |
Essential |
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Ability to give and receive feedback objectively and sensitively |
Essential |
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Understanding of the debt advice model with proven casework skills and experience of dealing with complex and challenging cases |
Essential |
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Ability to manage own time and meet deadlines |
Essential |
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A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics |
Essential |
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Knowledge and Experience |
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Previous experience of providing debt advice |
Essential |
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Hold a valid Money Advice Service accredited qualification in debt advice to level three or higher |
Essential |
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Experience of delivering high quality advice, casework and financial capability sessions to meet targets whilst ensuring collection of data to support funder’s monitoring and reporting requirements |
Essential |
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Have essential IT and telephone skills and ability to use an online based Client Management System (CMS) to deliver advice across multiple channels and maintain case records |
Essential |
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Previous experience in supporting junior colleagues with their development |
Desirable |
For our full Job Pack and application form, please click HERE