Job title: Advice Service Team Leader
Location: London Borough of Richmond Upon Thames
Salary: £32,000 pa
Leave entitlement: 28 days per annum pro rata + bank holidays pro rata
Hours: 35 hours per week
Closing date for applications: Monday 24 October 2022 at 5pm
How to apply : Please complete the Application pack at the bottom of this page
Interview date: Week commencing 31 October 2022
Context of the Role:
We are pleased to offer you an exciting opportunity to become the Advice Service Team Leader for Citizens Advice Richmond.
We are a friendly and diverse office. We support clients across our community, including those with complex advice needs and aim to reach the most vulnerable and excluded in our community.
You will take overall responsibility for quality of advice and the development of our advice services. This includes working with the Service Delivery Manager, advice teams and supervisors to ensure that the advice given to our clients is the best that it can be.
You will be responsible for working with our training supervisor to ensure that issues arising from quality of advice assessments are transformed into learning opportunities.
The role offers the opportunity to develop joint processes and procedures, share good practice and assist the service to further develop its current high quality standards.