We provide free advice to anyone who lives, works or studies in Richmond borough, or cares for someone who lives in the borough.

Service Status – CoronaVirus (Covid-19)

Following government advice, we are  sorry to say that as of the 18th March we have suspended all of our face to face services.
We are still here to help our community through telephone and email advice. We believe that we will be able to deal with most situations in this way.


If you need advice:

If you can’t find the information you need online:

  • please contact us by filling out the form here – you’ll need to enter a valid Richmond borough postcode and answer some questions about your problem
  • please fill in the form if you can because this helps us to prioritise more urgent queries at this very busy time

If you can’t fill in the form:

  • please phone us on 0300 330 2114
  • lines are open 10 am to 4 pm, Monday to Friday.
  • calls are charged at local rates. We are very busy helping people, so you may have to wait or leave a message before we can speak to you

All our offices are now closed for drop-in advice and appointments.

Get information online

Check what benefits you can get

Our free online benefits calculator will tell you what welfare benefits you could get. Just answer all the questions (it should take about 10 minutes) and the calculator does the rest.

  • the details you provide are anonymous and confidential
  • before you start, make sure you have information about your savings, income, pensions and existing benefits (for you and your partner)
  • make a note of your reference number – if you need to contact us our advisers can then access your calculation

Get help to claim Universal Credit

Many more people are having to claim Universal Credit. Citizens Advice operates a national programme to help you apply for this benefit – click here for details 

The service is available:

  • by phone on 0800 144 8 444 – lines are open 8 am to 6 pm every week day
  • by webchat – available 8 am to 6 pm Monday – Friday

About us

Citizens Advice Richmond is an independent local charity providing information and advice to anyone who lives, works or studies in Richmond borough. Our service is free, confidential and impartial. We aim to empower people to resolve their problems and change their lives for the better. We are a member of the national Citizens Advice service, a network of around 300 local advice centres.

As well as giving advice we aim to prevent the problems that affect people’s lives:

  • Campaigning for change – we collect evidence of the impact on our clients of practices and policies that cause their problems and we campaign to get a fairer deal for everyone
  • Money education – we offer courses, workshops and one-to-one help to empower people to avoid debt and increase confidence about personal finances

Citizens Advice Richmond is not part of the national or local government and so we need to raise funds to maintain and expand our services.

Please consider supporting our advice and prevention work – the more money we can raise, the more people we can help.

Scroll to Top